Winter Emergency Protocols

Lost Guest 

1. Check designated meeting place first (you should always have a meeting place set up with your guest)
2. As soon as you realize they are missing, contact your supervisor. They will contact lift attendants and ski patrol, If your supervisor is not on the hill, contact ski patrol (on 403 762 6515 or at any chair lift station) yourself and then inform your supervisor.
3. Continue skiing/riding the lift/run you were on when the client was last seen and check meeting places
4. Speak to parent/caregivers at end of lesson to make them aware of the situation (if it has been resolved). Supervisor will step in if situation has not yet been resolved
5. Complete an Incident Report Form

Injured Guest

1. Do not leave an injured guest by themselves.
2. Do not touch the injured guest or administer First Aid even if you are certified (unless they are unconscious).
3. Call Patrol on your cell phone (403-762-6515) or inform a bystander/lift attendant to call. When speaking to the patrol dispatcher, tell them the location of injury, male/female, type of injury, what color they are wearing, instructor is standing by.
4. After speaking with patrol, contact your supervisor immediately and explain the situation so they are aware of the injury.
5. If given permission from Ski Patrol or/and your supervisor that the guest is not seriously hurt, they may feel comfortable to restart the lesson. Please make the supervisor aware of this situation if you have not already done so.
6. If the guest is taken to ski patrol, please accompany or meet them there.
7. At the end of the lesson, complete an Incident Report Form

Injured Instructor

1. If the injury causes instructor to stop the lesson, please call your supervisor to make them aware of the situation
2. Make sure that your guest is taken care of, head to Ski Patrol
3. A make up lesson will be arranged for your guest for any time lost
4. If the task being performed at the time of injury was part of regular work duties and for the purpose of the business, there is WCB paperwork that needs to be filled out with your supervisor ASAP, and modified work will be assigned
5. If it is an off duty injury, we want to know how you are, whether you need medical attention or support, and when you will be able to return to work
6. Complete an Incident Report Form 

Injured Volunteer

1. If volunteer is injured during a volunteer role, phone the supervisor.
2. Go to Ski Patrol and keep your supervisor up to date on the injury
3. Make arrangements for the guest to be taken care of
4. Complete an Incident Report Form

Parents/Guardian/Care Giver Do Not Pick Up Guest

1. Some parents have given participants permission to leave after the lesson (this information is available on the Employee Extranet under the resources tab). If this is not the case, call parent/caregivers numbers (available on Employee Extranet)
2. Wait 10 minutes and call again.
3. If there is still no response, call your supervisor
4. Supervisor may direct you to call Emergency Contacts

Lift or Gondola Break Down/Evacuation 

1. Await lift attendants/evacuation staff’s direction on protocol
2. If necessary, make them aware of any medical conditions of your guest
3. Stay calm and keep your guest calm
4. Stay with your guest at all times
5. Assist lift attendants/evacuation staff where needed

Broken Equipment

1. In most circumstances, if equipment fails, the lesson should not be continued
2. Do not leave your guest in order to get help
3. Move to the side of the run, completely out of the way of other skiers/snowboarders. Ask a passer by to head to the bottom of the lift and ask the lift attendant to call ski patrol. They will need to explain your location, that there is no one injured, and any relevant details about your guest.
4. Return to the RMA shed and if possible, fix the equipment
5. Call your supervisor to make him aware of any repairs
6. The Salomon Tent will be able to assist with some ski or snowboard repairs or spare parts

Student Illness

1. If the guest is ill, the lesson should not be continued.
2. Return to the RMA shed, and if your guest is a child, call guests parents/caregivers. Let them know of the situation
3. The medical centre is located under the gondola in the village area, if this is required.
4. If caregivers do not answer, stay with the guest until parents/caregivers arrive
5. If necessary, take the guest to a more comfortable location
6. Complete an Incident Report Form

Instructor Illness or Injury 

1. If you are ill, try to continue the lesson
2. If you are too ill or injured, call your supervisor. Do not call the parents/caregivers
3. The supervisor will make arrangements to end your lesson and make up the lost time
4. Complete an Incident Report Form

Code Yellow/Brown!

1. Return to the RMA shed & call parents/caregivers to make them aware of the situation.
2. Take guest to bathroom if needed. You should not provide any personal care
3. If the situation is too uncomfortable for the student and/or no spare clothes are available, then end the lesson.
4. Report the situation to your supervisor and add a note to their Lesson Report Form if required