Summer Emergency Protocols

Check designated meeting place first (you should always have a meeting place set up with your guest)
As soon as you realize they are missing, contact your supervisor. They will let you know what to do next and may get in touch with the parents/caregivers.
Continue looking in the area around your location where the guest was last seen.
Complete an Incident Report Form

Do not leave an injured guest by themselves
Do not touch the injured guest or administer First Aid even if you are certified (unless they are unconscious)
Contact your supervisor immediately and explain the situation so they are aware of the injury
Follow your supervisor’s advice on what to do next, depending on the situation.
At the end of the lesson, fill out an Incident Report Form

If the injury causes the activity to stop, please call your supervisor to make them aware of the situation and to make alternate plans
Make sure that your guest is taken care of
If activity can be safely continued, please do so. If a make up activity has to be arranged, your supervisor will help coordinate this.
If the task being performed at the time of injury was part of regular work duties (employed staff only) and for the purpose of the business, there is WCB paperwork that needs to be filled out with your supervisor ASAP, and modified work will be assigned
If it is an off duty injury, your supervisor will want to know how you are, whether you need medical attention or support, and when you will be able to return to work

Some parents/caregivers have given participants permission to leave after the lesson (this information is available on the Employee Extranet > Guest Information). If this is not the case, call parent/caregivers numbers
Wait 10 minutes and call again.
If there is still no response, call your supervisor
Supervisor may direct you to call Emergency Contacts

In most circumstances, if equipment fails, the activity should not be continued, unless a replacement can be used
Do not leave your guest in order to get help
Call your supervisor to let them know of the breakage

If the guest is ill, the lesson should not be continued.
Call guests parents/caregivers. Let them know of the situation and arrange collection of the guest
If caregivers do not answer, stay with the guest until parents/caregivers arrive
If necessary, take the guest to a more comfortable location

If you staff or volunteer is too ill or injured, call your supervisor. Do not call the parents/caregivers
The supervisor will make arrangements to end your lesson and make up the lost time

Take guest to bathroom if needed. You should not provide any personal care
If the situation is too uncomfortable for the student and/or no spare clothes are available, then stop the activity until the situation can be dealt with.
Call your supervisor to make them aware of the situation
Call parents/caregivers to make arrangement to collect guest.

Avoid any wildlife encounters by being aware of your surroundings and any closures or warnings. This is each leaders responsibility.
Obey all closures and warnings and stay on designated trails
Reduce the chance of surprising wildlife by making lots of noise, watching for bear scat, clawed or rubbed trees, or trampled vegetation
Keep alert, looking around you and in the distance
If you see a bear or other wildlife, not to approach it. Make a wide detour or turn back and leave the area immediately.
Do not make eye contact with a bear, talk softly and back away keeping it in view. Do nothing to threaten the bear
Always carry bear spray and know how to use this if a bear seems like it will attack
If an incident occurs, remain as calm as possible and contact your supervisor as soon as possible
Contact Parks & Wildlife to let them know the wildlife location